VIP Facebook Shopping Policy
🎉 Duo Couture VIP Shopping Policy 🎉
Welcome to the fabulous world of Duo Couture! We're so happy you're here and ready to shop with us in our exclusive VIP Facebook group. To make sure everything runs smoothly and everyone gets a chance to snag their dream pieces, we've got a few fun and simple guidelines for you:
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How to Buy 🛍️
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Interested in a piece? Simply comment on the post or during the live with your size.
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If you've shopped with us before, we'll send you an invoice to your email where you can complete your purchase.
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If you're new to shopping with us, we just need your email address! You can send it via private message or add it right in your comment on the post. We’ll then add you as a customer in our system and email over the invoice for your claimed items. Easy peasy! ✨
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Claiming and Paying 💳
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When you claim an item during a post or Facebook Live event, the item is yours! But to hold your fabulous find, we kindly ask that you pay within 24 hours to reserve it.
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If you plan to pick up your order in-store, payment is still required upfront to make sure it's waiting for you. We totally get that life happens, but we can't hold pieces without payment, especially since other fabulous customers might want it too!
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Inventory & Availability 📦
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Our system keeps things exciting, but we need you to know that an item is only officially removed from inventory when it's paid for! If your invoice remains unpaid, there is a chance someone else could snatch it up through our website. Yikes, right?
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Returns & Exchanges 🔄
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We want you to LOVE your pieces! If you need to return or exchange something, you can do so during normal business hours or easily through our self-service returns portal. No stress, we’ve got you covered. Our full refund policy can be found by clicking here.
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Thanks for being a part of the Duo Couture VIP family! We appreciate your understanding and can’t wait to see you rock your new items. Happy shopping! ✨💕
— Duo Couture Team 💖
